Returns & Exchanges
At JISULIFE, we want you to be completely satisfied with your portable cooling experience. If you are not happy with your purchase, we offer a 30-day return policy for items in original condition and packaging.
Initiate Your Request
Contact our support team with your order number and specific reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Place the electronic device securely in its original box, ensuring all charging cables, manuals, and accessories are included to qualify for a full refund.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.
Inspection and Refund
Once our technicians verify the device's condition, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing